Clear, effective communication with clients, underwriters, brokers, and key stakeholders

Building and maintaining long-term client relationships across global markets

Delivery of claims-related training and technical support to client teams

Confident interpretation and application of policy wordings and coverage intent

Advanced working knowledge of ECF processes

In-depth understanding of Lloyd’s frameworks, including CTP, SCAP, CLA, and Minimum Standards

Commercial understanding of financial accounting within a claims environment

Development and management of effective reserving strategies

Evaluation of recovery potential and cost-benefit analysis where applicable

Management of claims funding for attritional and catastrophe losses

Assessment of liability, exposure, and third-party risk

Advising underwriters on claims strategy and appropriate handling approaches

Supporting underwriters in relation to outward reinsurance considerations

Instruction and coordination of surveyors, legal advisors, and specialist experts

Preparation of concise briefing material to support informed commercial decisions

Production and presentation of bordereaux and management information

High proficiency in reporting and presentation tools, including advanced Excel and PowerPoint